1. Sale Conditions
- Please inquire about availability before placing order.
- Following confirmation of availability and receipt of your
final order, we will FAX or E-mail you a Proforma invoice.
Payment is expected at this point.
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1. 1 Payment
You can do a Bank to Bank (SWIF) transfer or by the Western Union Transfer.
Following the transfer, please notify us by:
- Faxing a copy of the remittance receipt to +66 2 426 7141or Scan the
remittance receipt and e-mail to: support@ntk-nursery.com
- We will then FAX copies of all necessary documents to you or your agent at the
specified port of entry. Your order will then be processed, made ready for shipment
and shipped by air 3-5 days after receipt and confirmation of payment.
1.2 Minimum Order
- The minimum order is US$ 500.
1.3 Placement of Orders
Orders can be place by:
- FAX : +66 2 426-7141
- E-mail : support@ntk-nursery.com
- Letter : N.T.K. Crown of Thorns Nursery
375 M.2 Soi Phach Uthit 76
Phach Uthit Road, Baanklongsuan,
Phra Samutjaedee, Samutphakarn, 10290
THAILAND.
Contact us: Mobile : +66 81 769-0081
Office : +66 2 462-7237
Fax : +66 2 426-7141
** Our nursery is open between 08.00 am. - 05.00 pm. (local time) , Mon - Sat **
Please send us the details including :
- Name
- Address
- Telephone & Fax numbers
- E-mail Address
- Destination Airport
- Air Cargo Carrier
- Importation Permit Number ( If necessary )
** The crucial document that we will need from you is the "Import Permit"
that is issued by the Agricultural Department of your country. You will have
to apply for this.**
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2. Shipping Information
2.1 Prices
All prices as shown in our catalogs are FOB, Suvanabhumi Airport, Thailand.
This includes packing and handing charges but does not include shipping charges.
** Our charges for packing, handling, processing of documents and miscellaneous
services are cheaper than other suppliers. Please check it out for yourself. **
2.2 Packaging
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- Bare root plants will be air dried, wrapped
individually in clean un-used paper and shipped
in cardboard containers meeting air shipment
standards.
- Plants rooted in coconut peat will be placed in
plastic bags, wrapped in plain paper and shipped
in standard cardboard containers.
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** Some countries permit the importation of plants that are rooted in coconut peat, others,
such as the US, permit only bare root plants to be imported. A copy of the Import
Permit will help us determine the requirements of each destination country.
In the event that plants rooted in coconut peat are permitted, they can still be shipped
bare-rooted. The charges are less for bare root shipping.
Please inform us of your preference. **
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2.3 Method of Shipment
- We will ship via air cargo which is the cheapest way and takes the least time or by
Express Mail Service (EMS) for parcels.
- All orders will be shipped with Invoice , Packing list& Airway bill , along with
the CITES Certificate , Phytosanitary Certificate and Addition declaration
issued by the Department of Agriculture of Thailand.
- For exportation to some countries, importers must provide us with an ‘Import Permit
or Certificate’, if it is required, please send it to us before you confirm your order or
2-3 days before we shipping the plants.
2.4 Replacement Policy
Attention
We take pride in our plants and we spend much effort and time in preparing and
packing the plants for air shipment.The plants are delivered to the airline in excellent
condition and generally arrive in very good condition. However, we have no control
over the handling of the package after it is delivered for shipment and cannot be held
responsible for any damage that occurs after we deliver the package to the airline.
It is the customer’s and/or the custom broker’s responsibility to inspect the plants
before they are removed from the airline’s control. If any damage is found, the airline’s
representative should be asked to sign and acknowledge the damage.
Photographs should also be taken to document the extent of the damage. Unless
these steps are taken, the airlines will not accept responsibility.
We cannot be held responsible for damages that occur while the plants are not under
our control, nor can we file a claim with the airline. Should any damage occur, it will be
the responsibility of the customer to file a claim.
Important! Check or have your agent check the condition of the package
and theplants before accepting the package.
- We will use our best effort to make sure that your plants arrive in good condition.
Plants damaged by freezing, overheating or inadequate packing will be replaced
at no charge to you, providing you notify us within 7 days of their arrival.
- To substantiate the claim, please provide us with photographs of the damaged
plants and packaging. We will do our best to rectify the situation.
- Claims meeting with our approval will have the plants replaced b by combining
them with the next order.
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